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Privacy and Customer Security Policies

As always, the privacy and security of your personal information is our #1 priority, and we want you to be aware of how we collect and handle information on our site.

When you visit Heating Spares, we may collect the following information about your visit:

Anonymous statistics collected as you browse the site
Personal information you knowingly give us

For details about our general and Internet privacy policies, you may select from the topics to the left or search our privacy FAQs below:

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Information Heating Spares Collects

What information does this Web site gather?

Heating Spares collects personal information such as name, address, and e-mail address, when you knowingly provide it to us. Our Web servers automatically collect statistical information about your visit such as pages visited and which browsers are used to visit our site. None of this information is associated with you as an individual (see information about cookies). We use these statistics to monitor our site's performance and to make it easier for you to use.

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What happens when I provide personal information on this Web site?
When you supply information for a specific purpose, such as online ordering of a Heating Spares product, we use the information for that purpose.
When you use our Web site to order products, we may use this individually identifiable information as we would if obtained in a non-electronic manner. Such information may include evaluating your service needs and contacting you regarding additional services you may find useful

· If the way we use personally identifiable information changes, Heating Spares will contact you via e-mail notifying you of this change and giving you the opportunity to opt out of such use.

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What happens when I provide information on registration forms?
When you choose to register with Heating Spares or any other Heating Spares site, we request accurate contact information and preferences that help us better serve you. You will be able to choose if your contact information is used to send you company and product information, special offers, and in some cases, newsletters.
In order to improve your experience with us, we may decide to improve our site's ability to obtain information about users. We will update this privacy statement continually to ensure that you are aware of developments in this area.

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Does Heating Spares sell or give my information to non-Heating Spares companies?
No, we do not sell or disclose individually identifiable information obtained online about our visitors to anyone outside of Heating Spares. The only exceptions to this rule are the following:

If you specifically authorize Heating Spares to share your information with another company
It is required by law
Disclosure is necessary to protect the safety of customers, employees, or property
If you provide individually identifiable information at an event Heating Spares sponsors with another company, or if you register on a co-sponsored Web site, you may be providing the individually identifiable information to the co-sponsor. Review the privacy statement at the event or on the co-branded site to learn how the partner uses this information. Be assured that Heating Spares uses this information in accordance with this privacy policy.

On occasion, Heating Spares shares non-personally identifiable information with non-Heating Spares companies in order to assess the results of a promotion or event. This information is used in aggregate only, and does not contain any information that would personally identify you.

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Does Heating Spares accommodate links to other sites?
Yes, our site contains links to other Web sites. We are not responsible for the content or the privacy practices employed by other sites. However, in some instances where a service is provided through a non-Heating Spares partner or supplier site you can feel confident that your individually identifiable information will be protected. Heating Spares requires suppliers not to use the information for any purpose other than the purpose for which it was originally collected, protecting the privacy of your information.

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What does Heating Spares do with non-personally identifiable information collected automatically?
Heating Spares uses cookies to collect this type of information in order to enhance your online experience as follows:

Ensure that you see the correct products and pricing applicable to the region in which you live
Manage the number of ads that you see to avoid over-delivery of the same message
Tailor an advertisement to better match your interests and preferences
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What does Heating Spares do with personally identifiable information?
Personal information you voluntarily supply when obtaining information, purchasing products, or interacting with our advertising on Heating Spares.co.uk is not shared for use outside Heating Spares. This information is Heating Spares proprietary data and is not available to any outside company in this personalized form. Should any changes be made in the way we use personally identifiable information, Heating Spares will contact you via e-mail notifying you of this change and give you the opportunity to choose to opt out of such use.

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Does Heating Spares use the information provided online to profile its customers?
No, Heating Spares does not combine offline information about you with the online information that you provide on our Web site.

We have made it a requirement that you will be clearly notified at the time of online data collection for the purpose of consumer profiling. When your online purchase behavior is intended to be combined with offline information, this intent will be clearly stated. You will then have the ability to choose not to have that information aggregated.

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E-mail

Does this site send e-mail to site visitors?
At times, we may utilize e-mail for any of these reasons:

To conduct online surveys
To respond to a site visitor's e-mail
To confirm orders placed online
To send information that a visitor has requested
To use opt-in e-mail lists from third parties occasionally to promote our latest specials
In all of these situations, Heating Spares will provide you with directions on how to opt out of future e-mails of this nature.

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Security Issues

How does Heating Spares protect my personal information?
We are committed to protecting the information you give us, so we implement the appropriate safeguards to do so. Any information that you give us is protected by a password with a minimum of six characters for added security. Within Heating Spares, your information is stored in password-protected, limited-access servers. Wherever possible, Heating Spares servers reside behind a corporate firewall that maintains tight controls on any access to the system from both our internal network and the Internet.

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Cookies

What are cookies and why does Heating Spares use them?

A cookie is a small data string our server writes to your hard drive. It contains your unique user ID for our Web site. We use cookies to deliver Web content specific to your interests, to keep track of your online order, and to control access to our premium content. A cookie cannot be used to access or otherwise compromise the data on your hard drive. You may choose to change your browser settings to disable cookies if you do not want us to establish and maintain a unique Heating Spares user ID. Please be aware that cookies may be required to complete certain functions on this Web site, such as ordering in our online store.

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What information is stored by the site or in cookies?
We use cookies to keep track of your online order and control access to our premium content. The cookies contain only a session identification number that our systems use to recall previous authentication or order information from our servers.

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Online Advertising


What is Heating Spares's position regarding online advertising and third-party ad servers?
As an online advertiser, Heating Spares uses information supplied from third-party companies in several ways. This is aggregated data that does not personally identify any individual online user. This data is used to:

Evaluate and prioritise site selection when developing online media plans
Geographically target advertising
Deliver product and pricing information applicable to the customer's state
Gauge the effectiveness of our online advertising
Again, personally identifiable information such as name, address, phone number, or e-mail address is not collected unless you voluntarily supply this data in or

Bacder to get further information about Heating Spares products and services. k to Top

Whom do I contact if I am concerned, or have questions, about my Privacy at Heating Spares?
Please send an e-mail to: poole.sales@hssspares.co.uk .

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