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How do I find the part I need?

If you know the part number just use ‘part number’ search box at the top of each page of our website.

If you don’t know the part number, but know the boiler make and model or the GC number, you can use the drop down search menu at the top of each page of our website or search for the GC number.

If you’re still unable to identify the part you require, please contact us and we’ll assist you.

How do I cancel an order I’ve already placed?

If you would like to cancel a placed order please contact us on 01202 718660 or email us on poole.sales@hssspares.co.uk

What delivery options are available to me?

Customers local to Poole, Salisbury or Southampton are able to ‘click and collect’ their orders free of charge. Customers further afield have use of the following delivery options:

  • Next day – £7.50
  • Next day before midday – £15.00
  • Saturday before midday – £25.00

Customers outside of the UK mainland, channel islands and Highlands will incur additional delivery charges and may experience longer than expected delivery timescales.